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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Understand Customer Requirements | 20% | - Define solution requirements - Analyze customer environment and usage scenarios - Identify business and user needs |
| HP Printing Solutions Portfolio | 25% | - Inkjet and LaserJet product lines - Multifunction printers and wide-format systems - Features, benefits and competitive advantages |
| Support and Management Tools | 10% | - HP Web Jetadmin and management software - Security and mobility solutions - Service and support offerings |
| HP Personal Systems Portfolio | 25% | - Security, manageability and performance features - Desktops, notebooks and workstations - Tablets and mobile devices |
| Positioning and Selling Solutions | 20% | - Match products to customer needs - Communicate value and ROI - Address objections and close sales |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
What is the target market for a personal printer in terms of number of users per device?
- A. 1-5 users
- B. 6-15 users
- C. 10-30 users
- D. 15-60 users
Correct Answer: A 🗳️
Which powerful HP solutions offer tools to manage security on printers?
- A. HP Universal Print Driver and LANDesk
- B. HP BlOSphere and SureStart technologies
- C. Wireless Direct Printing and AirPrint
- D. HP Embedded Web Server and Web Jetadmin
Correct Answer: B 🗳️
Why is the Recommended Monthly Print Volume (RMPV) important?
- A. It tells you how many pages a printer will print in its entire lifetime
- B. It helps you match the right printer for the right customer's environment, to give them the best return on investment
- C. It tells you how many sheets of paper you will be able to sell the customer.
- D. It gives you an indication whether the customer needs mono or color printing.
Correct Answer: D 🗳️
Where is the customer value in using an HP Enterprise MFP device'?
- A. They use the lowest priced toner cartridges
- B. Every dollar spent printing involves another nine dollars to manage it, so there is a huge potential for cost savings
- C. They are the smallest MFPs in the market, which gives the customer more space on their desktop.
- D. They are ink-based only: therefore, they give you the lowest cost per page
Correct Answer: B 🗳️
What helps HP achieve best-in-class reliability?
- A. allowing millions of customers to test HP printers when they buy them
- B. resellers giving HP feedback on how reliable their printers are
- C. using the HP Total Test process
- D. using expensive premium and exotic materials
Correct Answer: B 🗳️
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